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Help! The Site Isn't Working
Help! The Site Isn't Working

Troubleshoot reasons why the site may become unresponsive

Ashley Hanson avatar
Written by Ashley Hanson
Updated over a week ago

Site unresponsiveness is generally caused by the following things:

  1. Ad-blockers or security browsers are turned on (DuckDuckGo, godaddy, ublock, adblock, bitdefender, malware bytes etc)

  2. You have antivirus or security settings installed that are blocking Clio Draft (Norton, Mcafee, firewall, vpn, etc.)

  3. You are using a browser other than Google Chrome (Safari is sufficient, but Edge and Firefox are not recommended.)

Solutions to fix this:

  1. Make sure you are using a Google Chrome browser. (Safari generally works as well, if you are a Mac user)

  2. Turn off pop-up or ad-blockers for the Clio Draft website. See instructions below.

  3. Turn off antivirus or security settings blocking Clio Draft.

  4. If you've implemented any of the changes above, we also recommend clearing your cache: Clear Your Cache

Disabling adblockers

If an adblocker that is causing an issue, first locate the adblocker extension icons on the top right of your browser window, to the right of your address bar.

You will be looking for small icons, usually with a number attached, but not always. The icons can be many different shapes depending on the company, but common icon shapes are shields or stop signs.

Once located, click on the icon to open the settings, and turn off the blocker. This may be a checkbox, toggle switch, or other action required depending on the blocker type. Make sure you've checked through all your visible icons, then refresh your webpage.

I don't see adblockers

Sometimes extension icons are hidden. Try clicking the puzzle piece icon to see if any extensions are hidden away.

Clearing your Cache

After you disable adblockers, and refresh your page, you may need to clear your cache. Follow the instructions here do to do so:

  1. On a google chrome browser, right-click anywhere on the Clio Draft page.

  2. On the menu that pops up, click "inspect". (A big panel is going to pop up on the side or bottom of your screen- ignore that for now.)

  3. Next, on the top left of your browser page, click and hold your browser's refresh button until the menu pops up. Depending on your browser, you may need to refresh first, then click and hold, or alternatively, right-click the refresh button to surface the menu.

  4. On the menu, click "empty cache and hard reload". Your page should think for a second, then refresh.

  5. Once your page refreshes, you can close the panel that came up in item #2.

  6. Close chrome windows completely, re-open chrome


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